The Petco Partner Assistance Fund is here to help employees get through difficult situations that may happen from time to time. If you’re here and need help, we want to ensure that you have the information you need to effectively navigate the application process. Below you’ll find an overview of what is eligible for the program, steps to apply, and some additional information on what happens after you submit an application.

Here you can register and begin a new application.

Here you can login to view your application in progress or start a new application if you have an existing account.

Program Eligibility

To be considered for a grant you must:

  • Be an eligible employee
  • Have an eligible event
  • Have related eligible expenses

Eligible Employees:

  • Active partners and their spouse, partner or dependents
  • Partners on approved Leave of Absence (LOA), short-term disability or paid time off

Who's not eligible?

Contract employees, temporary or seasonal employees, interns, retirees, employees on long-term disability

Eligible Events:

Catastrophic Disasters

  • Disaster resulting from an accident on a common carrier (ex. incident that has occurred on a train, subway, public bus, ferry, airplane, etc.)
  • Earthquake, flood, hurricane, ice storm, landslide / mudslide, nuclear hazard, pollution, sinkhole, terrorism, tornado, tropical storm, typhoon, volcano, war / military action disaster, wildfire, winter storm, etc.
  • Infectious disease outbreak (ex. epidemic, pandemic, Covid-19)

Hardship Events 

  • Death of a dependent, spouse, partner, or on behalf of the employee themselves 
  • Domestic and/or physical abuse  
  • Violent and/or non-violent crime 
  • Not at fault car accident 
  • Denied health insurance claim; voluntary procedures are not eligible 
  • Unexpected loss of partner/spouse income  
  • Unscheduled loss of court mandated alimony and/or child support  

Home Damage

  • Emergency home damage NOT involving normal wear-and-tear, routine maintenance or upkeep (ex. leaks, broken pipes).
  • Not at fault house fire

Short Term Illness

  • Short Term Illness such as recurring doctor's visits or treatments, with medical documentation. (Note: typical sick days are not eligible). 

A Note About Covid-19:

If you have been financially impacted by Covid-19, the Fund may be able to help if:

  • You have had a loss of income due to being ill or caring for an ill spouse, partner or dependent.
  • You have supporting documentation from a licensed physician indicating you are high-risk and unable to work, resulting in loss of income.
  • A spouse, partner or dependent has lost their job due to Covid-19.
  • If you have a doctor’s note stating you are required to leave work for longer than 5 days, along with receipts for assistance paying for expenses such as food or bills during this time.
  • You need assistance with childcare expenses because of Covid-19 (ex. schools/daycare is shut down or usual childcare provider/service is unable to provide care).

Eligible Expenses

Expenses must be directly related to the eligible event.

Examples of eligible expenses:

  • Food
  • Clothing
  • Basic household goods (ex. furniture essential appliances such as stove or refrigerator)
  • Evacuation expenses (ex. hotel/lodging, mileage, etc. Note: Applications for evacuation related assistance must be submitted within 45-days of the disaster event and must include any available receipts).
  • Housing needs related but not limited to mortgage, security deposits, and rent payments.
  • Car payments, auto repairs and replacement NOT associated with routine repairs, regular maintenance, basic up-keep or at fault damage.
  • Basic utilities (ex. electric, gas, water, etc.)
  • Medical expenses (ex. hospital bills, dental, hearing or vision assistance not covered by employee benefits)
  • Burial / funeral related expenses
  • Psychological counseling
  • Childcare by a licensed provider

Examples of ineligible expenses that DO NOT QUALIFY for assistance:

  • Legal fees, garnishments or expenses associated with divorce or custody cases
  • Elective medical procedures
  • Assistance paying insurance premiums not resulting from claims filed for an eligible event
  • Routine automobile/home repair or those due to missing regularly scheduled maintenance (ex. tires, transmission, etc.)
  • Tuition bills

What you need to submit with your application

Supporting documents are necessary for evaluating and determining your eligibility. Depending on your event and related expense you may be asked to provide one or more of the following documents.

  • Petco Partner ID: Partners can find their 6-digit Partner ID on their paycheck stub under the “Personal Information” header, and it’s listed as “Associate ID”.
  • Most recent pay stub and pay stubs that reflect income prior to event for the employee and any household members
  • Past due bills and/or eviction notices
  • Police or fire reports
  • Death certificate
  • Court documents
  • Hotel/lodging receipts (in the case of evacuation)
  • Insurance claims forms
  • Repair estimates on company letterhead
  • Invoice from funeral home
  • Other types of supporting documentation may be requested based on the event.

**Note: When submitting documentation, remove or mark through any confidential information such as Social Security numbers and bank account numbers.

If you still aren’t sure whether your situation is eligible for the program, please call 866.906.1344 or email Monday through Friday, 8:00 a.m. - 8:00 p.m. Eastern Standard Time.

How to Apply

Step 1. Click the “apply” button. Create an online account or log in (if you have already created an account) to access the application page. Complete the application with the requested information and upload the required supporting documents.

Step 2. Submit your application.

Step 3. A grant specialist will review your application and contact you if more information is required.

What Happens Next?

  • Once we receive your application you will receive an email notification confirming your application has been submitted.
  • If we need additional information as we review your application you will receive an email outlining what documentation our team needs.
  • When we receive everything we need, a grant specialist will review and make a decision regarding your request.
  • If approved, a grant distribution will be made based on your payment preference.
  • If not approved, you will receive an email with the reason for decline
  • You can check the progress and status of your application as it moves through the review process by logging into your application portal.